Questions and answers

When will my order arrive?

The product page and the checkout show the expected delivery time for your address. When a parcel is sent you get its tracking number by email and on your order page.

Why did my order come in more than one parcel?

Items come from different warehouses, so they may be sent separately. Your order page shows every parcel and its tracking.

Can I pay cash on delivery?

Where your country offers it, you can choose it at checkout. Some items must be paid online because their supplier is paid in advance; the checkout tells you when this is the case.

How do I find my size?

Each clothing and shoe page has a Size guide with measurements and a size finder.

How do I return something?

Open your order and choose Return items. See the Returns and refunds page for the details.

How do I use a promo code?

Type it in the box at checkout and press Apply. The discount shows before you pay.