Returns and refunds

Returning an item

You can ask to return items within the number of days shown on your order page after it was delivered. Open your order, choose Return items, pick the items and the reason, and choose a pickup or a drop-off.

• Items must be unused, with their labels, in their original packaging.

Refunds

When we receive and check the items, we refund the price you paid for them, after any discount on the order. The refund goes back the way you paid: to the same card or wallet, or by bank transfer for orders paid in cash. Banks can take a few working days to show it.

Faulty or wrong items

If an item arrives damaged or is not what you ordered, tell us as soon as you can through the Help page, with a photo. We put it right with a replacement or a refund.

Cancelling an order

You can cancel an order from your order page until it is packed. After that, return it when it arrives.